Help and support

Most often private mode, ad blockers, or checkout in the store’s app interfere. Try placing the order in the same browser right after going through Donato and temporarily disable AdBlock/Ghostery. If the purchase is already made, we can still attribute it: send us the order number via the support form.

Yes, the service tracks most online purchases. Discount size and commission differ between stores, but support is credited if the purchase was made after going through Donato and cookies were not blocked.

No. You don’t pay extra and don’t link a card. Creators get support from store commissions and you get discounts when you shop.

Open the list of creators on the “Creators” page and choose your favourite. By default support goes to the last selected creator; you can change it any time.

If the store processes a return, the discount and commission are cancelled and the creator support is not credited. If you see discrepancies, write to us with the order number.